Terms & Conditions for STELLA SONICS

Welcome to STELLA SONICS. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. General Information

• We are STELLA SONICS, a company registered in the United Kingdom.
• We sell a variety of merchandise including t-shirts, hoodies, phone cases, wall art and other clothing.
• We also provide curated specialist music playlists on streaming services such as Spotify and Apple Music.

2. Payment Security

• We take your payment security seriously. All online transactions are processed through a secure server using SSL encryption, PCI compliance.
• We do not store your credit card details on our servers.
• Please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

3. Intellectual Property

• All content on our website, including text, images, designs, graphics, logos, playlists data, is protected by copyright, trademark, and other intellectual property laws.
• You may not modify, copy, distribute, transmit, display, publish, sell, license, or create derivative works of any content on our website without our prior written permission.
• You may not use our trademarks, logos, or other proprietary information without our prior written permission.

4. User Content

• You may be able to submit content to our website, such as product reviews or comments. You are solely responsible for the content you submit.
• You agree that your content will not be:
  • Illegal or unlawful
  • Obscene, indecent, or pornographic
  • Defamatory or libellous
  • Infringing on the rights of any third party
  • Hateful or discriminatory
  • Spamming or promoting commercial products or services without our permission

We reserve the right to remove any user content that violates these Terms or that we find objectionable.

5. Disclaimer

Our website and its contents are provided “as is” and without warranty of any kind, express or implied. We do not warrant that our website will be uninterrupted, error-free, or virus-free. You use our website at your own risk.

6. Limitation of Liability

We will not be liable for any damages arising out of your use of our website, including but not limited to direct, indirect, incidental, consequential, and punitive damages.

7. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Amendments

We reserve the right to amend these Terms at any time without notice. You are responsible for checking these Terms for any changes. Your continued use of our website after we post changes to these Terms constitutes your acceptance of the changes.

9. Contact Us

If you have any questions about these Terms, please contact us through our contact page.

Refund and Returns Policy

If you’re not satisfied with the quality of the product, please get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution. 

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible.

We’d much rather fix any problems and send a replacement order to make sure our customers are happy with their order.  If that’s not possible or you can’t wait for a new order to arrive, please indicate that when you reach out to us and we’ll provide you with a refund.

Defective or damaged products

If you receive a defective or damaged order, such as damage to the delivered product, errors in the number or quantity of the delivered products, or lack of quality of the delivered product, we will cover the costs of the new order. We may require photographic evidence so that we can address the problem and consult our manufacturing team to ensure the issues don’t occur in the future.

Lost Orders Policy

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order on your behalf.

If you believe your order is lost and it meets the following criteria, get in touch with our team and we’ll be happy to send a replacement order:

• You have confirmed your address provided is correct and complete
• Your have contacted your local post office or the shipping carrier to locate the order
• The order is not marked as delivered by the shipping carrier
• It has been several working days since the Estimated Delivery Date has passed (keep in mind that the lost order claim should be submitted within 30 days from the Estimated Delivery Date)
• There were no recent updates made by the shipping carrier in the tracking link.

For the order to be considered lost, we might first need to confirm this with the shipping provider.

The order is marked as “Delivered” but you have not received it

The most likely situation here is that the package has been delivered at the door, or received by someone else at the address. After this, we recommend you check further for any delivery notes or more information from the shipping provider.

As it is not possible to verify whether the order has actually been received, we will not be able to provide a refund or a free replacement order if the tracking link indicates that the shipment was delivered. In this circumstance, please contact us and we will do our best to resolve the issue as best we can, even if a full refund or replacement is not possible.

Contact us at here for questions related to refunds and returns.